Effective Stakeholder Engagement for Project Managers

Achieve goals and lead your projects to success with our Project Management training courses in Sydney.

Enhance your ability to lead teams and analyse complex business problems with a project-oriented training course. Learn Project Management, Business Case development and Project Stakeholder Engagement with our professional Project Management courses – short courses open to everyone, and delivered in small groups or online.

These courses are delivered by experienced practitioners who are themselves qualified, senior project managers with accreditations from professional bodies, as well as substantial training experience throughout Australia, China and South East Asia.

About Project Managers Network

Our company is a Global Registered Education Provider for the Project Management Institute (PMI®). The PMI Registered Education Provider designation is the highest mark of excellence in project management training. Registered Education Providers are organisations approved by PMI to offer project management training and must meet or exceed PMI’s rigorous quality standards and requirements.  Our core project management courses are also endorsed by the Australian Institute of Project Management (AIPM) , and support Australia’s National Competency Standard in project management.

Stakeholder Engagement Course Features

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Stakeholder management has long been a challenge that has led to the failure of many projects.  A key project success factor is managing stakeholder expectations and effectively managing their engagement to deliver their needs and wants.

During this practical course you’ll learn how to identify key stakeholders and define their roles, as well as stakeholders defined more by agendas rather than project roles. The course shows how to assess their commitment to the project, align and prioritise stakeholder requirements to business and organisational objectives, and gain ‘buy-in’, as well as to develop a good engagement plan that minimises project risk and will address stakeholder issues that may adversely affect your project.

The course also teaches the importance of establishing appropriate performance measures to monitor and review in managing key stakeholders and discuss common problems, such as dealing with conflict, organisational politics, communications roadblocks and resistance to change.

This Stakeholder Engagement course will empower you with the tools and skills required to identify, prioritise and engage with all project stakeholders, whether project participants or external parties with unknown agendas.

Learning Outcomes – Effective Stakeholder Engagement

Effective Stakeholder Engagement for Project Managers is an intensive one-day workshop aimed at operational personnel, project managers, program managers and directors, product development professionals, business representatives, and organisational line managers need some understanding of how to best engage stakeholders affected by organisational change, projects or programmes of work and service delivery.

Participants will assist participants to:

  • Understand the 4 steps of the PMI’s Project Stakeholder Engagement model
  • Understand how to identify and, engage with stakeholders in a project or programme of organisational change to ensure they remain committed and involved throughout the project
  • Understand stakeholder needs and how stakeholders impact your project.
  • Elicit and prioritise stakeholder needs.
  • Understand how to manage stakeholder expectations, including often subjective or unstated outcome and quality/performance expectations.
  • Know how to deal with multiple stakeholders with divergent interests.
  • Understand the need to communicate your strategy to the project team, the customer, and other project stakeholders.
  • Resolve conflict and competing priorities.
  • Manage project public relations and organisational politics.
  • Use the supplied templates and flowcharts to improve existing processes in your workplace.

Course Design

The instructor will use a variety of interactive methods during the course, including:

  • Group brainstorming and discussions.
  • Team exercises and presentations.
  • Case study problem-solving.
  • Suggested evening readings and web site downloads.

Course Content – Effective Stakeholder Engagement

This project stakeholder engagement course will cover the following content:

Introduction

  • Course objectives and expected learning outcomes.
  • Who are stakeholders
  • What is Stakeholder Engagement
  • Various models of engagement

Project Stakeholder Models

  • PMI model for projects and programmes
  • Organisational factors – organisational environmental and process assets
  • Discussion – applicability to operational and project work

Identify Stakeholders

  • The role of key stakeholders
  • Importance of stakeholder identification
  • Techniques of stakeholder identification

Analyse Stakeholders

  • Planning for stakeholder engagement
  • Role-based stakeholders vs agenda-based stakeholders
  • Stakeholder requirements analysis.
  • Aligning stakeholder requirements to business and organisational objectives

Understand stakeholder expectations

  • How committed are they to the project?
  • Getting buy-in
  • Prioritising stakeholder requirements and expectations.
  • Alignments with strategies and business objectives
  • Engaging with agenda-based stakeholders

Manage Stakeholder Engagement

  • Common communications barriers and “filters”
  • Dealing with organisational politics
  • Managing external stakeholders such as suppliers, regulators and the public
  • Resolving conflict
  • Managing difficult stakeholders
  • Managing expectations that cannot be met

(Ongoing) Control Stakeholder Engagement

  • Maintaining the commitment.
  • Internal status reporting
  • Reaching out to the public or customers
  • Managing stakeholder crises

Wrap up

  • Course wrapup discussion
  • Applying the techniques in the workplace

Intended Audience

Effective Stakeholder Engagement is designed for operational personnel, project managers, program managers and directors, product development professionals, business representatives, and organisational line managers need some understanding of how to best engage stakeholders affected by organisational change, projects or programmes of work and service delivery. It provides insight into common models of stakeholder management, and shows how to determine and prioritise stakeholder requirements to improve the success rate of their projects.

You will learn the importance of establishing appropriate performance measures to monitor and review in managing key stakeholders and discuss common problems, such as dealing with conflict, communications roadblocks and resistance to change.

Delivery Style

This project management course will be delivered as an interactive workshop delivered online or face to face, consisting of an instructor-led presentation interspersed with group and individual activities. This training approach allows participants to work through concepts introduced by the trainer in an application-focused teaching environment. Participants will challenge their understanding of the concepts and consider their application once back in their individual workplace.

Course Prerequisites

This project management course has no formal prerequisites and is open to all members of the public.

However, the workshop does not teach basic project management principles.  All participants are assumed to have a working knowledge of planning and management practices and hands-on project management or product development experience.

Course Materials

Each attendee will receive:

  • A complete printed or ebook copy of the presentation slides
  • Comprehensive reference workbook
  • Detailed case study booklet with team problem-solving exercises
  • Suggested solutions to case study exercises
  • Set of templates ready for implementation
  • Access to additional online resources, including templates and short videos
  • A certificate of attendance confirming PDUs (contact hours) earned


Professional Development Units/Continuing Professional Development

PMI Registered Education Provider logo

This Stakeholder Engagement course is recognised by the Project Management Institute and will provide AIPM members Continuing Professional Development Units.

This course will provide attendees with 7 hours of required instructor-led training for professional accreditation with the PMI, as well as 7 Professional Development Units (PDUs) or 20 Continuing Professional Development (CPD) points for accredited members of the Australian Institute of Project Management (Category B7 – Knowledge).

This project management course also partially satisfies the training requirements for the Project Management Institute’s Project Management Professional (PMP)® qualification and the underlying knowledge requirements for The Australian Institute of Project Management’s Certified Practising Project Manager (CPPM) certification.


Australian Institute of Project Management 20 CPD Points
Project Management Institute (PMI®) 7 PDUs

Please note: For those seeking PDUs for Project Management Institute (PMI®) accreditation, reference codes will be provided to participants at the completion of this project management course. PDUs are valid for six (6) years for those seeking accreditation for the first time or three (3) years for those seeking to renew accreditation.